Returns & Exchanges

At Dookan, we prioritize the freshness and quality of your groceries; if you are not satisfied with your purchase, we offer a seamless return process for eligible food items within 24 hours of delivery.

1

Inspect and Document

Upon receiving your order, immediately check for any damages or quality issues and take clear photographs of the items in question.

2

Contact Support

Email our customer service team at [email protected] with your order number and the photos within 24 hours for perishable goods or 7 days for non-perishables.

3

Approval and Pickup

Once your request is approved, we will arrange a convenient time to pick up the items from your delivery address at no additional cost.

4

Refund Processing

After the returned goods are verified at our warehouse, a full refund or store credit will be issued to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing