Frequently Asked Questions

Everything you need to know about shopping at Dookan.

How long does shipping take for my groceries?

We offer same-day delivery for local orders placed before 2 PM. For nationwide shipping, your items typically arrive within 2-3 business days depending on your location.

What is your return policy for perishable items?

Due to the nature of fresh food, we cannot accept returns on perishable items. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.

Are the products on Dookan ethically sourced?

Yes, we partner directly with local farmers and certified distributors to ensure all our products meet strict quality and ethical standards.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your delivery progress every step of the way.

How do you ensure food safety during transit?

We use temperature-controlled packaging and insulated liners for all chilled and frozen goods to ensure they stay fresh until they reach your doorstep.